Privacy policy

innvoq.com is operated by INNVOQ LABS LLP ("Innvoq", "we", "us"), a limited liability partnership registered in India. Our registered office is at WeWork 247 Park, Vikhroli, Mumbai, Maharashtra 400079, India. For personal data collected through this website, we are the data fiduciary under India's Digital Personal Data Protection Act, 2023, and the controller under the EU and UK General Data Protection Regulation where those laws apply to you.

This policy covers this website only. Our products, including Legalyard, have their own privacy notices, which apply when you use them.

• What you send us

  When you use the contact form, we collect your name, email address, organisation (if you give one), the topic you choose and your message. If you email us, we receive your email address and what you write.

• Technical data

  Like most websites, our servers record basic request data such as IP address, browser type, the page requested and the time. To limit abuse of the contact form, we keep your IP address in server memory for up to one hour; it isn't written to disk.

• Your choices on this site

  A cookie named innvoq_consent records your privacy choices, and your theme setting (light, dark or system) is stored in your browser's local storage.

• Analytics, only if you opt in

  If you allow analytics, a privacy-friendly analytics service counts visits and pages viewed. It sets no cookies, doesn't store your IP address and doesn't build a profile of you.

We don't ask for sensitive personal data. Please don't include it in messages, such as health, financial or identity document details.

We don't sell personal data, use it for advertising, or make automated decisions about you that have legal or similarly significant effects. We don't use messages sent through this website to train AI models.

We share personal data only with service providers who process it for us under contract, and only as much as they need:

• Zoho Corporation, which hosts our email and delivers messages from the contact form.
• Our website hosting provider, which runs the servers that serve this site.
• Our analytics provider, only if you opt in, and only aggregate, non-identifying data.

We may also disclose personal data if the law requires it, to protect the rights and safety of Innvoq or others, or as part of a merger or reorganisation, in which case this policy continues to apply to it.

Our email is hosted in Zoho's India data centre. Some service providers may process data in other countries. When personal data is transferred across borders, we do so only where the law permits it and, for transfers from the EU or UK, with appropriate safeguards such as standard contractual clauses.

• Contact form messages and related emails: up to 24 months after our last exchange, unless we need them longer for an ongoing relationship or a legal reason.
• Server logs: up to 90 days.
• Rate-limiting data: up to one hour, in memory only.
• The innvoq_consent cookie: 12 months, after which we ask again.

When we no longer need personal data, we delete it or make it anonymous.

The site is served over HTTPS, email is sent over encrypted connections, and access to personal data is limited to the people who need it to answer you. No system is completely secure, so if you believe your data has been put at risk, contact us straight away.

Depending on where you live, you can:

• ask for a summary of the personal data we hold about you and how we've used it;
• ask us to correct, complete or update it;
• ask us to erase it, unless we must keep it by law;
• withdraw consent at any time, which doesn't affect what we did before;
• nominate someone to exercise your rights if you die or become unable to (DPDP Act);
• object to or restrict certain processing, and receive your data in a portable format (GDPR).

To use any of these rights, email labs@innvoq.com. We may need to confirm your identity first, and we'll respond within 30 days. If you're not satisfied, you can complain to the Data Protection Board of India or, in the EU or UK, to your local data protection authority.

Questions or complaints about how we handle personal data can be sent to our grievance contact at labs@innvoq.com. Please include "Privacy" in the subject line.

This website isn't directed at people under 18, and we don't knowingly collect their personal data. If you believe a child has sent us personal data, contact us and we'll delete it.

We keep this to the minimum. Here is everything this site stores on your device:

If you opt in to analytics, the analytics script loads but stores nothing on your device. You can change your choice at any time from Cookie settings in the site footer. If your browser sends a Global Privacy Control signal, we treat it as a refusal of optional analytics.

If we change this policy, we'll update the date at the top of this page. If a change is significant, we'll also say so on the site.

INNVOQ LABS LLP · labs@innvoq.com